Consumer, Worker and High-Impact Decision Protection

Consumer and public users

Use clear, conspicuous notices; avoid dark patterns; substantiate claims; preserve mandatory remedies; and do not rely on B2B indemnities, arbitration or limitations where law prohibits them.

Workers and applicants

Do not use the public standalone to make employment decisions. A deployment must address notice, lawful authority, labour and employment law, discrimination, monitoring, access, correction, explanation, contestability, collective rights and human final authority.

High-impact decisions

Credit, insurance, housing, education, health, public benefits and essential-service decisions require separate sector, fairness, human oversight, adverse-action and appeal controls.